Self Storage Wandsworth Terms and Conditions of Service
These Terms and Conditions set out the basis on which Self Storage Wandsworth provides storage services and related support for customers, including those using local removal and moving services. By placing a booking, accessing a storage unit or using any service provided, you agree to be bound by these Terms and Conditions.
These terms form a legally binding agreement between Self Storage Wandsworth and the customer named in the booking or contract. Please read them carefully before confirming your booking or moving any goods into storage.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business or organisation that books and uses the storage services or associated services.
Facility means the storage premises operated under the name Self Storage Wandsworth.
Unit means the specific storage space, room or container allocated to the customer at the Facility.
Goods means any items, property or materials that the customer places into storage or brings onto the Facility.
Agreement means the contract between Self Storage Wandsworth and the customer, comprising these Terms and Conditions and any written confirmation of booking, licence or invoice.
Removal company means any third-party provider engaged by the customer to transport goods to or from the Facility, whether recommended by Self Storage Wandsworth or chosen independently.
2. Scope of Services
Self Storage Wandsworth provides secure self storage units for personal and business use, together with associated services such as access management, basic handling assistance within the Facility and, where applicable, coordination with external removal companies.
Self Storage Wandsworth does not act as a carrier or transporter of goods unless expressly agreed in a separate written contract. Any removal or transport services are carried out by third-party removal companies under their own terms and conditions, for which they are solely responsible.
3. Booking Process
3.1 A booking for a storage unit may be made in person or via other agreed communication methods. Bookings are subject to availability and to the customer providing accurate information, including identity details, contact information and intended use of the storage unit.
3.2 Self Storage Wandsworth may request proof of identity and address and reserves the right to carry out reasonable checks to verify the customer’s details before confirming a booking.
3.3 A booking is not confirmed until Self Storage Wandsworth has accepted the booking request, allocated a unit, specified the start date, and the customer has paid any required deposit or initial payment.
3.4 For customers coordinating with a removal company, it is the customer’s responsibility to ensure that the arrival time of the removal service aligns with the confirmed start date, access hours, and any access procedures of the Facility.
3.5 Self Storage Wandsworth reserves the right to refuse a booking or to decline to provide a unit if it reasonably believes that the goods or their proposed use may breach these Terms and Conditions, involve prohibited items, or present a safety or legal risk.
4. Term and Access
4.1 The Agreement starts on the confirmed commencement date and continues on a rolling basis (for example weekly or monthly) unless otherwise stated in the booking confirmation or terminated in accordance with these Terms and Conditions.
4.2 Access to the Facility and units is permitted only during published access hours or as otherwise agreed in writing. Self Storage Wandsworth may amend access hours from time to time for security, maintenance or operational reasons, giving reasonable notice where practical.
4.3 The customer is responsible for ensuring that removal companies or any other authorised persons are aware of the access hours and follow all access rules and security procedures.
5. Payments and Charges
5.1 Storage fees are payable in advance at the rate and frequency set out in the booking confirmation or prevailing price list. Additional charges may apply for ancillary services, lock replacement, late payments or other services requested by the customer.
5.2 The customer must pay all fees and charges on or before the due date, using accepted payment methods. Self Storage Wandsworth may require ongoing payments via recurring methods where agreed, and the customer must ensure that sufficient funds are available.
5.3 If a payment is not received by the due date, Self Storage Wandsworth may charge reasonable late payment fees and interest, suspend access to the unit, refuse further services, or take other lawful steps to recover the debt.
5.4 Self Storage Wandsworth may review and vary storage fees and other charges by giving the customer reasonable notice of the change. If the customer does not agree with the revised charges, they may terminate the Agreement in accordance with the cancellation provisions before the new charges take effect.
5.5 Any costs incurred by Self Storage Wandsworth because of a customer’s breach of these Terms and Conditions, including costs of waste disposal, cleaning beyond normal use, repair of damage or dealing with abandoned goods, may be charged to the customer.
6. Deposits
6.1 Self Storage Wandsworth may require a deposit as security for performance of the customer’s obligations under the Agreement.
6.2 The deposit is refundable after the customer has vacated the unit, removed all goods, returned any access devices and settled all outstanding sums, subject to deductions for any unpaid fees, damage, cleaning or disposal costs attributable to the customer.
7. Cancellations and Termination
7.1 The customer may cancel a booking before the start date by giving notice in accordance with any minimum notice period stated in the booking confirmation. Where a valid cancellation is made within any applicable cooling-off or notice period, Self Storage Wandsworth will refund any prepaid storage fees, less any non-refundable charges clearly notified at the time of booking.
7.2 For ongoing storage, the customer may terminate the Agreement by giving the required notice period stated in their contract or current price list. The customer must vacate the unit by the agreed termination date and comply with the exit procedures, including removal of all goods and waste.
7.3 Self Storage Wandsworth may terminate the Agreement immediately or on notice where the customer is in material breach of these Terms and Conditions, fails to pay sums due, uses the unit for unauthorised or unlawful purposes, brings prohibited goods onto the Facility, or causes significant risk to safety or property.
7.4 On termination, Self Storage Wandsworth will be entitled to deny access to the unit if sums remain unpaid or if the customer has failed to vacate by the termination date. In such cases, Self Storage Wandsworth may exercise a lien over the goods and follow the procedures described in the section on Unpaid Charges and Lien.
8. Customer Responsibilities
8.1 The customer is solely responsible for packing, loading, unloading and arranging their goods in the unit, whether this is done personally or through a removal company or other third party.
8.2 The customer must keep the unit secure, using an appropriate lock, and must not share keys, access codes or devices with unauthorised persons. The customer is responsible for the actions of any person they permit to access the Facility.
8.3 The customer must not store any prohibited goods, including but not limited to: live animals or plants, perishable items likely to decay, flammable, explosive or hazardous substances, illegal goods, stolen property, weapons, ammunition, or any goods that may pose a risk to health, safety, the environment or the Facility.
8.4 The customer must ensure that their goods are properly packed and protected against damage and that any appliances are drained and cleaned before storage.
8.5 The customer must comply with all health and safety rules, signage, and instructions given by staff while on the premises.
9. Removal Companies and Third Parties
9.1 Customers are free to choose any removal company to assist with transport of goods to or from the Facility. Any contract for removal or transport is between the customer and the removal company directly.
9.2 Where Self Storage Wandsworth provides information about local removal companies or assists in coordination of arrival times, this is done solely as a convenience and does not constitute an endorsement, partnership or assumption of liability for their services.
9.3 Self Storage Wandsworth is not responsible for any loss, damage, delay, misdelivery or service issues arising from the acts or omissions of removal companies or other third parties engaged by the customer.
10. Liability and Risk
10.1 All goods are stored at the customer’s sole risk. The customer is strongly advised to arrange suitable insurance for their goods for the entire duration of storage and any periods of transport to and from the Facility.
10.2 Self Storage Wandsworth does not provide insurance for the customer’s goods unless this is expressly agreed in a separate written arrangement. Any insurance options offered will be subject to separate terms and conditions.
10.3 While Self Storage Wandsworth takes reasonable steps to provide a secure facility, it does not guarantee that the Facility is immune from all risks, including theft, fire, flood, vandalism or unauthorised access. The customer accepts these residual risks as part of the nature of self storage.
10.4 To the fullest extent permitted by law, Self Storage Wandsworth shall not be liable for:
a loss or damage to goods stored or in transit to or from the Facility, whether caused by burglary, fire, flood, vermin, damp, mould, mechanical failure, or any other cause, unless such loss or damage is directly caused by the proven negligence or wilful default of Self Storage Wandsworth
b any indirect, consequential, special or economic loss, including loss of profit, loss of business, loss of opportunity or loss arising from business interruption
c any loss or damage resulting from the actions or omissions of the customer, authorised persons, removal companies or other third parties.
10.5 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
11. Unpaid Charges and Lien
11.1 Self Storage Wandsworth has a contractual lien over the goods stored in the unit for all outstanding charges and costs due under the Agreement.
11.2 If the customer fails to pay any sums due, Self Storage Wandsworth may, after giving any notice required by law, deny access to the unit, retain the goods and, if the debt remains unpaid, sell, dispose of or otherwise deal with the goods to recover the outstanding balance and any reasonable costs incurred.
11.3 Any surplus from the sale of goods, after deducting all sums due and costs, shall be held for the customer, subject to any legal requirements. If the proceeds are insufficient to cover the amounts owed, the customer remains liable for the shortfall.
12. Waste Regulations and Cleanliness
12.1 The customer must not use the Facility for the disposal of household refuse, trade waste, construction debris, hazardous materials or any items that should reasonably be taken to a licensed waste or recycling centre.
12.2 All waste generated by the customer or their removal company must be removed from the Facility and disposed of lawfully at the customer’s cost. This includes packaging materials, pallets, unwanted furniture, and any other discarded items.
12.3 The customer must leave the unit clean and free of rubbish when vacating. If the unit is not left in a clean condition, Self Storage Wandsworth may charge reasonable cleaning and disposal fees.
12.4 The customer must comply with all relevant waste and environmental regulations and must not bring any items onto the Facility that would cause contamination, pollution, or breach of applicable laws.
13. Health, Safety and Conduct
13.1 The customer and any person acting on their behalf must behave in a safe and considerate manner while on the Facility, avoiding any actions that may cause injury, nuisance or damage to people or property.
13.2 Smoking, the use of open flames or the handling of hazardous substances is strictly prohibited within the units and any designated non-smoking areas.
13.3 Children and vulnerable persons must be supervised at all times.
14. Data Protection and Privacy
14.1 Self Storage Wandsworth may collect and process personal information about customers for the purposes of managing bookings, administering the Agreement, ensuring security, and complying with legal obligations.
14.2 Personal information will be handled in accordance with applicable data protection laws. Customers may have rights to access and correct their personal information and should raise any queries directly with Self Storage Wandsworth through the standard contact channels.
15. Changes to These Terms
15.1 Self Storage Wandsworth may amend these Terms and Conditions from time to time. Any updated terms will apply from the date notified to customers or posted as part of official documentation.
15.2 If significant changes are made that materially affect the customer’s rights or obligations, reasonable notice will be given. Continued use of the storage services after the effective date of the changes will constitute acceptance of the updated terms.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the use of the storage services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by Self Storage Wandsworth in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
17.3 The Agreement is personal to the customer and may not be transferred or assigned without the prior written consent of Self Storage Wandsworth. Self Storage Wandsworth may assign or transfer its rights and obligations under the Agreement, provided that this does not materially reduce the level of service provided.
By confirming a booking, accessing the Facility or placing goods into storage, the customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
